In a market that demands rapid change, accountability, and flexibility, the skills and competencies necessary for the success of any organization are constantly shifting. The skills that created organizational success yesterday may be nearly obsolete today, and it is certain that different skill sets will be necessary to propel the organization's performance tomorrow.

Those organizations that have been proven to be most successful in today's demanding environment are those organizations that have developed the capability to learn, to recognize the need for new skills, to acquire those skills, to build new organizational capacity, to put those skills to work, and to develop the long-term capacity to sustain necessary learning.